Privacy policy | Terms and Conditions

1. Overview

Heylo SAS (Douala, Cameroon), as a data controller, attaches great importance to the protection and respect of your privacy. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information which you are required to provide to us through our platform (the "Platform") accessible from the website www.heylo.cm or our mobile apps. Heylo SAS is then refered to as "heylo", "us" or "our".

This policy (as well as our General Conditions of Use and any document referred to therein as well as our Cookie Policy) describes how we process the personal data that we collect and that which you provide to us. We invite you to carefully read this document to learn about and understand our practices regarding the processing of your personal data that we implement.

2. The information we collect

We are likely to collect and process the following data:

2.1. The information that you give us directly

by using our platforms, you are required to provide us with information, some of which is likely to identify you (personal data). This is particularly the case when you fill in a form (for example the sign-up form), when you participate in one of our games, promotional offers, studies or survey, when you contact us – whether by call, mail or any other means of commmunication –or when you tell us about a problem.

This information includes the following data :

2.1.1. The data needed to sign up for the service we provide on our platform or to access any other service provided by us. These data include your first and last name, date of birth, gender, phone number and password. This information compulsory. Otherwise, heylo would not be able to provide services offered by our platform and you will not be able to create an account on the platform;

2.1.2. A photograph;

2.1.3. An email address;

2.1.4. A location plan;

2.1.5. Information about your vehicle;

2.1.6. Your mini-biography;

2.1.7. A copy of all the exchanges between you and heylo;

2.1.8. A copy of all the exchanges between you and other users;

2.1.9. A copy of all bookings or publications made on our platform;

2.1.10. The details of the financial or accounting transactions carried out on our platforms or by any other means, including the information relating to your mobile payment account (Mobile Money, Orange Money, YUP, ...), your credit card, information related to reserved trips or reasons for which you made a post on our Platforms;

2.1.11. Details of your visits on our platforms and the content you have accessed;

2.1.12. If applicable, your responses to our surveys and questionnaires and the opinions you left to evaluate a trip with another member of the community are bits of information that may be used in research and analysis of user behavior;

2.1.13. The data we may ask you to provide when you report a problem with our platforms or services, such as the purpose of your request for assistance;

2.1.14. Data related to your location after you've agreed that we collect and process this data;

2.1.15. A copy of your passport, driver's license, national ID card, residence card or other similar document that you have agreed to provide us;

2.1.16. Your insurance underwriting data.

2.2. The data we collect automatically

By using our Platforms, you are required to provide us with information, some of which is likely to identify you ("Personal Data"). This is particularly the case when you fill in a form (for example the sign-up form), when you participate in one of our games, promotional offers, studies or survey, when you contact us – whether by call, mail or any other means of commmunication –or when you tell us about a problem.

2.2.1. In case you connect to our services using the social media features provided to you, heylo will have access to some of the data (including your first name, last name, photograph, e-mail address and number of friends Facebook) of your account on these social media in respecting the Terms of use of the social media involved. We may also collect some of your Personal Data when you deal with features of these social media, such as "Like" features.

2.2.2. During each of your visits, we may collect, in accordance with the applicable legislation and with your agreement, if necessary, information about the devices on which you use our services or the networks from which you access our services, such as such as your IP addresses, login details, types and versions of internet browsers used, types and versions of your browser plugins, operating systems and platforms, data about your browsing path on our platforms, including your journey on the various URLs of our platforms, the content to which you access or view, search terms used, download errors, for how long you visit certain pages, your device's advertising identifier, interactions with the page, and any phone number used to contact us. Among the technologies used to collect this information are cookies (to learn more about this, please refer to our Cookies Policy).

2.2.3. We also collect information about your use of our Platform (such as the number of ads published, your response rate to messages, your registration date, your average opinion received, etc.) which is likely to be displayed on your public profile.

2.3. Storage period of your data

2.3.1. With the exception of the categories of Personal Data referred to in articles 2.3.2. and 2.3.3. below, your Personal Data is archived after the following periods:

2.3.1. With the exception of the categories of Personal Data referred to in articles 2.3.2. and 2.3.3. below, your Personal Data is archived after the following periods:

5 years after your last use of our Platforms, if you have not closed your account; 1 year after the closure of your account, unless you have received a negative opinion or a notification, in which case your data will be kept for 2 years following the last negative opinion or notification received if this duration is longer.

2.3.2. The following categories of Personal Data may be kept for different periods of time:

Financial data (for example payments, refunds, etc.) are kept for the period required by applicable laws in tax and accounting matters; The content created by you on our Platforms (such as comments, opinions and ratings) is made anonymous after the deadlines mentioned in 2.3.1 but remains visible on our Platforms.

2.3.3. In the event that your account has been suspended or blocked, we keep your data for a period varying from 2 to 10 years from the suspension in order to avoid any circumvention on your part of the rules in force on our Platforms.

3. How do we use the data we collect?

We use the data we collect to:

AIMS

LEGAL BASIS

3.1 Execute the contracts concluded between you and us or between us and our business partners (for example platforms allowing mobile payment) and provide you with the requested information and services; This processing is necessary for the performance of our respective contractual obligations.

3.2 Send you information about our services (such as booking confirmations) by SMS, e-mail, or any other means of communication; This processing is necessary for the performance of our respective contractual obligations and / or carried out with your consent.

3.3 Collect your payments or send you the amounts collected for your account; This processing is necessary for the performance of our respective contractual obligations.

3.4 Allow you to communicate and exchange with other members of our community or the coach operators authorized to publish on the platform, in particular with regard to our services or the journey (s) already carried out or that you plan to make ; This processing is necessary for the performance of our respective contractual obligations and / or carried out with your consent.

3.5 Give you access and allow you to communicate with our member relationship service; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and / or (iii) necessary for the establishment, exercise or defense of a legal claim.

3.6 Ensure compliance with (i) applicable law, (ii) our terms of use, and (iii) our privacy policy. In the event of breaches on your part, we may be required to suspend your account on our Platforms; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and / or (iii) necessary for the establishment, exercise or defense of a legal claim.

3.7 To send you, in accordance with the applicable legal provisions and with your agreement when the law so requires, marketing, advertising and promotional messages and information relating to the use of our services, to booking methods, or to suggest and advise you on goods or services that may interest you. We may also use your data to send you advertising messages that may be of interest to you on social media platforms or third party sites. If you would like more information on this subject, we invite you to read the contractual documents of these platforms; This processing is based on your consent and / or our legitimate interest (to provide you with relevant information).

3.8 To notify you of changes to our services; This processing is necessary for (i) the performance of our respective contractual obligations, (ii) the fulfillment of our legal obligations and / or (iii) the establishment, exercise or defense of legal claims.

3.9 Verify the information contained in your passport, driving license, identity card, residence permit or any other identity document that we have collected during your registration or your use of our Platforms; This processing is (i) based on your consent, (ii) necessary for compliance with our legal obligations and / or (iii) necessary for the establishment, exercise or defense of a legal claim.

3.10 Manage our Platforms and perform internal technical operations in the context of problem solving, data analysis, tests, research, analyzes, studies and surveys; This processing is based on our legitimate interest (ensuring the security of our Platforms and improving their characteristics).

3.11 Improve and optimize our Platforms, in particular to ensure that the display of our content is suitable for your device; This processing is based on our legitimate interest (to provide you with relevant content).

3.12 Allow you to use the interactive features of our services if you wish; This processing is necessary for the performance of our respective contractual obligations and / or carried out with your consent

3.13 Helping us to preserve a healthy and secure environment on our Platforms; and This processing is (i) based on our legitimate interest (ensuring the security of our Platforms), (ii) necessary for the fulfillment of our legal obligations and / or (iii) necessary for the establishment, exercise or defense of a legal right.

3.14 Evaluate the effectiveness of the advertising messages we send and adapt them to our members. This processing is based (i) on our legitimate interest (measuring and optimizing the effectiveness of our campaigns) and / or (ii) on your consent.

4. Who are the recipients of the information we collect and why do we pass it on to them?

4.1. In the context of the use of our services, some of your information is transmitted to other members of our community or coach operators authorized to publish trips on our platform, through your public profile or as part of the booking process.

4.2. We may also share information about you, including Personal Data, with other entities of the heylo group within the framework provided by this policy.

4.3. We also work closely with third-party companies that may have access to your Personal Data, and in particular with:

social media platforms which can offer you functionalities allowing you to integrate into your heylo profile information from your account on their own platform;

our business partners who promote their services on our Platforms and to whom you can decide to subscribe. These services may notably consist of insurance services, banking services, vehicle rental services, etc.;

our insurer partners or insurance intermediaries to confirm your eligibility for insurance programs, provide you with a price, allow you to subscribe to the proposed insurance contracts and manage your claims if necessary and meet their legal and regulatory obligations;

our business partners on the website from which we may possibly advertise our services;

the subcontractors we use in terms of technical services, payment services, identity verification or suppliers of analytical solutions.

4.4. We do not share your data with the third parties mentioned in 4.3. above only in the following cases:

4.4.1. When we use a service provider to carry out any contract between you and us or to provide or improve our services (for example in connection with payments made through our Platforms);

4.4.2. As part of the booking process, we are required, in order to provide the services requested, to display on our Platforms or to transmit to another member some of your Personal Data such as your first name, photograph;

4.4.3. We publish the reviews you write as part of our review system on our Platforms. These notices, which contain your first and last name or part of it as well as your photograph, are visible to all visitors to our Platforms;

4.4.4. When we use search engine and analytical solutions providers to improve and optimize our Platforms;

4.4.5. When you expressly request it (for example when using the authentication methods provided by social networks), subscribe to a service provided by one of our partners, ask for an offer or a good plan from one of our partners);

4.4.6. When we distribute, on the websites of our business partners, certain parts of our Platforms (including the routes you have posted) via APIs or widgets. In this case, certain information from your public profile may also be displayed on these sites;

4.4.7. When we have a legal obligation to do so or if we believe in good faith that this is necessary to (i) respond to any claim against heylo, (ii) comply with any legal request, (iii) do execute any contract concluded with our members, such as the General Conditions of Use and this Privacy Policy (iv) in the event of an emergency involving the public health or physical integrity of a person, (v) in the framework of investigations and investigations, or (vi) in order to guarantee the rights, property and safety of heylo, its members and more generally any third party;

4.4.8. In the event that we sell or acquire a company or assets, in which case we reserve the possibility of sharing your Personal Data with the potential seller or buyer of this company or these assets.

4.4.9. If Heylo or all or part of its assets are bought by a third party, the data in our possession will, if necessary, be transferred to the new owner.

4.4.10. In accordance with applicable law and with your consent when required, we may aggregate data that concerns you and that we receive or send to our business partners, including all or part of your Personal Data and the information collected through cookies. This aggregated information will only be used for the purposes described above.

4.4.11. We draw your attention to the fact that if you decide to allow us to access some of your information, in particular your Personal Data, through connection services provided by our business partners, their privacy policies are also yours. opposable. We have no control over the collection or processing of your data implemented by our business partners on their own platform.

5. How do we use and moderate your messages?

5.1. We can take note of the messages you exchange with other members of our community via our Platforms in particular for the purposes of fraud prevention, improvement of our services, user assistance, verification of compliance by our members with contracts concluded with us and in particular of our General Conditions of Use. For example, to prevent a member from bypassing our online booking system, we authorize ourselves to browse and analyze the messages exchanged on our Platforms to ensure that they do not contain any contact details or references to other websites.

5.2. We never learn about your communications with other members of the community for promotional or advertising targeting purposes. When possible, we use automated systems to moderate the messages sent between members via our Platforms, without any individual decision being taken.

6. Targeted advertising, emails and text messages we send to you

Regarding promotional emails: You can withdraw your consent at any time by (i) clicking on the unsubscribe link provided in each of our communications or (ii) by contacting us as described in article 11 above. below.

Regarding targeted advertising:

On social media platforms (for example Facebook, Twitter): you can object to this processing at any time by configuring the parameters relating to the advertising of your account;

On third-party sites: you can refer to our Cookie Policy to understand how to withdraw your consent.

7. Cookies and Similar Technologies

To find out more, see our Cookie Policy.

8. Confidentiality of your password

You are responsible for the confidentiality of the password you have chosen or, where applicable, which has been automatically generated by the platform, to access your account on our Platforms. Even in the case of an automatically generated password, you are the only person who knows it. You agree to keep this password secret and not to communicate it to anyone.

9. Links to other websites and social networks

Our Platforms may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we do not accept any responsibility for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.

10. Modification of our privacy policy

We may occasionally modify this privacy policy. When necessary, we will notify you and / or seek your agreement. We advise you to regularly consult this page to be aware of any changes or updates to our privacy policy.

11. Contact

For any question relating to this privacy policy or for any request relating to your personal data, you can contact us by:

sending an email to [email protected] or by filling out the form on the contact page

by filling out the online form

or by sending us a registered letter.